jita365 Privacy Policy

1. Introduction and Scope

jita365 treats user privacy as its highest priority. This privacy policy explains what information about you is collected when you use our website and applications, how that information is processed, and in what circumstances it may be shared with third parties.

This policy applies to all users registered on jita365 — whether you play casino games or place sports bets. By accessing the platform or creating an account, you confirm that you have read and understood the contents of this policy.

We have prepared this policy in line with applicable data protection regulations in Bangladesh. To learn more about our operations and values, visit our About Us page.

2. Types and Sources of Information Collected

jita365 collects different types of information at different stages. The categories and sources of information collected are described below:

2.1 Registration and Identity Information

We collect the information you provide when creating an account, such as:

• Full name
• Date of birth (for age verification — to confirm you are 21+)
• Email address
• Mobile number
• Password (stored in encrypted form)

2.2 Financial Information

We collect payment-related information during deposit and withdrawal processes. jita365 processes transactions via bKash, Nagad, Rocket, and bank transfer. Only the minimum necessary information is stored during payment processing — no full card numbers or PINs are kept on our servers.

2.3 Usage and Technical Information

When you access our platform, some technical information is collected automatically:

• IP address and device information
• Browser type and operating system
• Time spent on the platform and list of pages visited
• Login times, game activity, and betting logs
• Cookies and session identifiers

2.4 Communication Information

Messages you send when seeking support via live chat or email are stored in our support records. This helps us provide better assistance in the future.

3. Purposes of Using Information

The information collected is used for the following purposes:

• Account registration, identity verification (KYC), and age confirmation
• Processing deposit and withdrawal transactions securely
• Managing bonuses, promotions, and VIP benefits
• Improving platform performance and resolving technical issues
• Detecting fraud and ensuring account security
• Providing 24/7 customer support (in Bengali and English)
• Monitoring user activity under the responsible gaming program
• Sending service-related notifications and security alerts

jita365 never sells your personal information to advertisers or unrelated third parties.

4. Disclosure of Information and Third Parties

In certain cases, jita365 may share your information with selected third parties:

4.1 Payment Processors

The minimum necessary information is shared with the relevant payment service providers to process bKash, Nagad, Rocket, and bank transfer transactions.

4.2 Game Studios and Technology Partners

Game providers including Evolution, Pragmatic Play Live, and Spribe may receive session-specific technical data for the functioning of their platforms. This information is not used to identify individuals.

4.3 Legal Obligations

Required information may be provided to authorities upon a valid court order, government directive, or demand under applicable law. In such cases, jita365 makes every effort to protect user interests within the limits of the law.

4.4 Fraud and Security

Industry-standard security partners may be engaged to prevent multiple account use, bonus abuse, or fraudulent activity.

5. Data Security Measures

jita365 takes multiple technical and organisational measures to keep your information secure:

• Data transmission secured through SSL (Secure Socket Layer) encryption
• Sensitive information (passwords, payment details) stored in encrypted form
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• OTP verification for account access
• Limited staff access — only authorised personnel can view personal information

However, no internet-based system is completely secure. Please keep your password private and always log out after using an unfamiliar device.

6. Cookie Policy

Cookies and similar tracking technologies are used on the jita365 website and app. Cookies are small data files stored in your browser.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions, verify security, and complete transaction processes. Blocking them will prevent the platform from working properly.

6.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and previous game preferences.

6.3 Analytics Cookies

We collect anonymous statistics to understand how users interact with the platform. This information helps improve our services.

You can manage cookies through your browser settings. However, disabling essential cookies may limit some services.

7. Data Retention Period

jita365 does not retain your information beyond what is necessary. Retention periods are determined according to the following policy:

• Active account data — retained for as long as the account remains open
• Transaction records — retained for the period required by financial regulations
• Support communications — up to three years
• Closed account data — retained for the period required by applicable law after account closure
• Self-exclusion records — retained for an extended period

After the designated period, data is securely deleted or anonymised.

8. User Rights

Every user registered on jita365 has certain fundamental rights regarding their own information:

8.1 Right to Access

You can contact our support at any time to find out what information we hold about you.

8.2 Right to Correction

If there are errors in your name, mobile number, or other details, you can request a correction through the support team.

8.3 Right to Close Account

You may request to close your account at any time. In that case, information beyond what is required by applicable legal obligations will be deleted within the designated period.

8.4 Right to Opt Out of Marketing Messages

If you do not wish to receive promotional emails or notifications, you can opt out through your account settings or via support. However, urgent service-related notifications cannot be turned off.

To exercise these rights, contact us via 24/7 live chat or email. Self-exclusion and limit-setting options are available under responsible gaming — full details are provided on that page.

9. Protection of Minors

All services of jita365 are for persons aged 21 years or older only. We verify age at registration and during subsequent verification stages.

If we find that information about a minor has been collected by mistake, the relevant account will be closed immediately and the data will be deleted. If you become aware of any such case, please notify our support without delay.

10. International Data Transfers

Some of our technology partners may process data on servers located outside Bangladesh. For such transfers, we ensure that:

• The receiving party maintains adequate data protection measures
• Only the minimum data necessary for operations is transferred
• Data protection obligations are secured through agreements with third parties

11. Changes to This Policy

jita365 may update this privacy policy when necessary. If any significant changes are made:

• The "Last Updated" date on this page will be changed
• Registered users will be notified by email or platform notification
• For major changes, consent may be sought again

Continued use of the platform after any changes will be considered acceptance of the updated policy.

12. Contact and Complaints

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us:

• 24/7 Live Chat — directly from any page on the platform
• Email: [email protected]

Our support team is able to assist in both Bengali and English. You can also visit our FAQ section for answers to commonly asked questions.